Go Durham: Documenting and Projecting Bus Stop Maintenance

GoDurham requires a database to conduct condition assessments for over 880 bus stops to support effective maintenance management and ensure regulatory compliance. According to the 2023 Durham County Transit Plan, 1,064 of 1,324 bus stops lack ADA-compliant paved landing pads, and outdated condition data prevents efficient prioritization of the $34.3 million programmed for bus stop improvements through 2040. Without current, centralized asset data, GoDurham operates reactively rather than proactively, resulting in emergency repairs that cost 3-4 times more than planned maintenance and creating potential ADA compliance violations that expose the agency to significant legal liability.

This project directly serves and provides benefits to the 20,000+ daily transit riders who depend on safe, accessible, and well-maintained bus stops by providing GoDurham’s operations staff, maintenance crews, field supervisors, and dispatchers by providing them with real-time tools for efficient work order management and asset tracking. The operational database will enable GoDurham to systematically address the equity priorities identified in the Durham County Transit Plan by ensuring that bus stops in historically underserved communities, where transit propensity is highest and vehicle ownership is lowest, receive prioritized maintenance attention based on objective condition data rather than ad-hoc complaints.